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Cancellation/ Returns Policy

Cancellations & Returns

Order Cancellations 

Order cancellations MUST be received in writing and acknowledged prior to production of the order. Toddy Gear will not be held responsible if no attempt is made to ensure cancellation request was received. There will not be a cancellation charge if the cancellation is received prior to the order moving into production.

If the order is canceled after the order has moved into production, Toddy Gear reserves the right to charge the setup fee for the specific product and any production costs incurred including materials, labor, and any other order expenses already incurred. No cancellation will be accepted for completed orders.

 

Returns

Toddy Gear prides itself on premium product quality and customer satisfaction. If a customer is not satisfied with a Toddy Gear product, we will strive to resolve the issue. No merchandise may be returned without a return authorization (RA) number, and all boxes must be marked with a return authorization number. All potential custom product returns must be submitted for evaluation to Toddy Gear within 15 calendar days of receipt of the product. Products will not be accepted without written consent of Toddy Gear. To request an RA# contact your Toddy Gear sales representative. Toddy Gear reserves the right to request a product sample and offer to resolve the issue prior to authorizing a return. Unauthorized returns will not be accepted and will be returned to sender