All information, artwork, and materials required for production must be received with the purchase order. Incomplete orders will be delayed. Instructions received on previous orders will not be considered unless restated on current order. Toddy Gear is not responsible for errors as a result of handwritten purchase orders or art copy/content. Orders or art changes will NOT be accepted via phone for new or repeat orders. All orders and/ or changes must be confirmed in writing.
Placing an Order
All orders are confirmed via email to the email address listed on the purchase order. If receipt of your order has not been confirmed within 48 business hours after submission, it has not been received.
Exact reorders and repeat orders with changes require the following for production: previous purchase order number, approved proof from original product if available, and required PMS colors. Reorder setup fee applies. Setup fee for reorders is ½ of the standard product setup fee. If any changes are needed from the original order, it is not an exact reorder, and the full setup fee will be charged.
Note: Slight variation may occur between the original run and the reorder run of the product and will be considered acceptable. Toddy Gear is not responsible if order is produced incorrectly due to inaccurate or insufficient information on the purchase order.
Any orders that are required in less than the standard published lead-time are subject to rush charges. All order elements must be received and confirmed by Toddy Gear before noon (CST). These elements include a purchase order marked "Rush Service", payment details, and approved proof. If received after 12:00 pm (CST), processing will start the following day. Email approved proof/ art approval to art@toddypromo. com. Please call for rush availability and approval prior to ordering. Toddy Gear is not responsible for delays brought on by incomplete purchase orders, inaccurate information on purchase orders, or inaccurate payment details.
Order cancellations MUST be received in writing and acknowledged prior to production of the order. Toddy Gear will not be held responsible if no attempt is made to ensure cancellation request was received. There will not be a cancellation charge if the cancellation is received prior to the order moving into production. If the order is canceled after the order has moved into production, Toddy Gear reserves the right to charge the setup fee for the specific product and any production costs incurred including materials, labor, and any other order expenses already incurred. No cancellation will be accepted for completed orders.
Toddy Gear prides itself on premium product quality and customer satisfaction. If a customer is not satisfied with a Toddy Gear product, we will strive to resolve the issue. No merchandise may be returned without a return authorization (RA) number, and all boxes must be marked with a return authorization number. All potential custom product returns must be submitted for evaluation to Toddy Gear within 15 calendar days of receipt of the product. Products will not be accepted without written consent of Toddy Gear. To request an RA# contact your Toddy Gear sales representative. Toddy Gear reserves the right to request a product sample and offer to resolve the issue prior to authorizing a return. Unauthorized returns will not be accepted and will be returned to sender.